As a customer-focused company, the following principles guide our relationships and interaction with our clients.

i. Commitment to the Customer
Over the years, we have found that the best approach to problem solving is the open exchange of information. This requires a highly interactive relationship between our team and our clients which is a principle trait of our service. We encourage anyone with a question or issue to give us a call  at 301-474-0607 or email us at askdfr@dfrsolutions.com. We reply to all inquiries within 24 hours.

ii. Commitment to Service
Sometimes product issues need to be solved right now, or even yesterday. Our commitment to service has led DfR Solutions to offer extended hours, 7:30am to 7:30pm. We also offer a premium service when immediate turnaround is a priority.

iii. Commitment to Knowledge
Unlike most other consultancies and test labs, we fund our own internal research. Conducting this research gives us a truer understanding of electronic packaging and product failure behavior and allows us the opportunity to provide our clients with unsurpassed advice.  Click here to read informative articles written by DfR staff.

iv. Commitment to Cost
The importance of reliability activities must be balanced with their impact as an overhead cost. At DfR Solutions, customers maximize their return on investment (ROI) through our ability to provide products and services that ensure complete satisfaction. We also offer a retainer option for additional cost savings.